Commitment
Revelstoke Credit Union is committed to protecting the confidentiality and privacy of the personal information of all members and other individuals whose personal information is held or controlled by Revelstoke Credit Union, hereinafter referred to as “the Credit Union”. The Credit Union collects personal information in compliance with the BC Personal Information Protection Act, hereinafter referred to as “PIPA” and will update or amend to policies and practices as required by the BC Financial Institutions Act, or PIPA.
Why Personal Information is Collected
The Credit Union collects personal information upon beginning any business relationship in order to conduct business in with confidence. The Credit Union must obtain several items of personal information in order to establish a secure and reliable relationship with its members and to provide members with products and services. This personal information is never disclosed to any third-party unless it is in order to provide services which the Credit Union cannot provide itself. Personal information is collected and used to allow for communications with members about the products or services they hold. Personal information can be used to inform its members about products or services the Credit Union has determined to be beneficial or appropriate for them only if consent has been obtained to receive this type of communication.
Types of Personal Information Collected
We only collect the minimum amount of information needed to conduct a business relationship and this differs from product to product. The collection of personal information such as your full legal name, address, phone numbers, email addresses, social insurance number, government photo identification, credit scores, employment history, and income tax assessments are crucial for the Credit Union to access in order to serve its members. Third-party service providers which access and interpret this personal information are only engaged with guarantees they use the information only for the purposes they’re contracted to perform.
Canadian Credit Union Association Privacy Code
The Credit Union’s policies are based on best practices in the industry and codified in the Canadian Credit Union Association Code for the Protection of Personal Information, hereinafter referred to as the “Privacy Code”. The Privacy Code incorporates the principles and requirements of PIPA. The Privacy Code is comprised of the following 10 interrelated privacy principles:
- Accountability - The credit union is responsible for personal information under its control and shall designate a Privacy Officer who is accountable for the credit union's compliance with the principles of the Code.
- Identifying Purposes - The purposes for which personal information is collected shall be identified by the credit union at or before the time such information is collected.
- Consent - The knowledge and consent of the member are required for the collection, use, or disclosure of personal information, except in specific circumstances as described within this Code. Voluntary agreement with what is being done or proposed. Consent can be either express or implied. Express consent is given explicitly, either orally or in writing. Express consent is unequivocal and does not require any inference on the part of the Credit Union. Implied consent arises where consent may reasonably be inferred from the action or inaction of the member.
- Limiting Collection - The collection of personal information shall be limited to that which is necessary for the purposes identified by the credit union. Information shall be collected by fair and lawful means.
- Limiting Use, Disclosure, and Retention - Personal information shall not be used or disclosed for purposes other than those for which it was collected, except with the consent of the member or as required or permitted by law. Personal information shall be retained for as long as necessary for the fulfillment of those purposes.
- Accuracy - Personal information shall be as accurate, complete, and up to date as is necessary for the purposes for which it is to be used.
- Safeguards - Personal information shall be protected by security safeguards appropriate to the sensitivity of the information.
- Openness - The credit union shall make readily available to members specific, understandable information about its policies and practices relating to the management of personal information.
- Individual Access - Upon request, members shall be informed of the existence, use, and disclosure of their personal information, and shall be given access to that information. Members are entitled to question the accuracy and completeness of the information and have it amended as appropriate.
- Compliance - A member shall be able to direct questions concerning the credit union’s compliance with the above principles to the Privacy Officer. The credit union shall have policies and procedures to respond to the member's questions and concerns.
Detailed definitions for each principle are available upon request by contacting the Privacy Officer.
Sharing Personal Information
The Credit Union will only share personal information with its subsidiaries after obtaining the express consent of the member or as required or authorized by law. To conduct business and provide effective and efficient services the Credit Union will contract a third-party to provide some of these services. Third-party contractors are only provided with the personal information necessary to serve these functions. All third-party contracts contain guarantees that personal information is only used for purposes that fulfill their contracts and are reviewed annually by the Credit Union’s Governance Committee.
Complaint Process
The Credit Union will ensure that inquiries, concerns, and complaints regarding personal information receive prompt attention and are resolved in a timely manner. Where appropriate, members and other individuals will be informed of their right to file a complaint with the BC Privacy Commissioner and will be provided contact information.
Privacy Officer
The Credit Union has designated a Privacy Officer to oversee the protection of personal information in compliance with the BC Financial Institutions Act, the BC Personal Information Protection Act, and the Credit Union’s privacy policies and practices. Contact the Credit Union Privacy Officer at:
Email: Privacy Officer
Telephone: (250) 837-6291 or Toll Free (888) 851-5715
Mail: Revelstoke Credit Union, 110 2nd Street West, PO Box 989, Revelstoke BC, V0E 2S0