Revelstoke Credit Union CEO retires: ‘If you value people, they will move the world for you’
https://www.revelstokereview.com/community/if-you-value-people-they-will-move-the-world-for-you-revelstoke-credit-union-ceo-retires/
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New Opening Hours for Revelstoke Credit Union
Effective Monday, November 18th, 2024, Revelstoke Credit Union will be open:
- Monday to Friday from 9:30 am to 5:00 pm
- Closed on Saturdays (originally open 9:30am - 1:00pm).
Saturday, November 2nd, 2024, will be our last open Saturday.
This change comes in response to an increased demand for services at the start of the week and after a careful review of branch traffic patterns. By expanding to five full days of service, we're working to enhance your access to our team during the times you need it the most.
We value our members, and your experience is important to us. Our goal is to provide you with better, more consistent service. Whether it's the convenience of visiting in person or using our 24/7 digital services such as ATMs, our App, and Online Banking, we're here to support you when it matters most.
Connect with us if you would like to discuss your options further.
RCU Exploring Merger with Summerland Credit Union and Osoyoos Credit Union
In order to explore the potential for additional value creation in the products and services that Revelstoke Credit Union is able to provide you, your Board of Directors has initiated discussions with Osoyoos Credit Union and Summerland Credit Union about the possibility of joining forces through a merger. Any such transaction will require the consent of the BC Financial Services Authority (BCFSA).
The change in delivery of financial services in today’s marketplace is so great that small, independent operations, such as ours, are faced with more and more challenges all the time. It was with this backdrop in mind that we began discussions with Osoyoos Credit Union and Summerland Credit Union.
A decision has not yet been made to proceed. Any such decision, if it were made, would require the approval of the members of Revelstoke Credit Union, Osoyoos Credit Union and Summerland Credit Union and any such approval would result in all three credit unions coming together to form a new credit union.
Your Board of Directors believes that the ideal time to deal with this issue is during times of strength, and all three financial organizations are in sound financial condition. They also believe that Osoyoos Credit Union and Summerland Credit Union are a good fit with Revelstoke Credit Union due to the existing relationship and collaborative efforts that the credit unions have been working on since 2022.
If the decision is made by your Board to proceed to the next step, we will keep you informed. If you have any questions at all, please feel free to contact us.
For more information see the official media release attached here.
For more information see the official media release attached here.
Forge Online Banking & Mobile App FAQs
As part of our continued development of our digital channels, we’ve updated the look and feel of our Online Banking and Mobile App, designed to help us better serve our members!
Why is Revelstoke Credit Union (RCU) updating its Online Banking and introducing an App?
As our members’ needs continually change and the financial services industry evolves at an unprecedented rate, RCU is committed to evolving to meet these needs.
The new Online Banking and App are not just a change in appearance but a leap forward in digital banking. With a modern look, more intuitive navigation, and a cleaner digital banking experience, this implementation is another step in our digital evolution. It promises a more user-friendly and efficient banking experience for our members, making it easier than ever to manage your finances.
As an organization, we’ve embraced a new digital platform through Central1 that will enable RCU to adopt future enhancements and technology as they become available. This means exciting new features and a more robust digital banking experience for our members.
Will members have to download the Mobile App?
Members can continue to access their accounts through our Online Banking platform. The mobile app, however, offers additional features beyond online banking. When the new App goes live in the App Store(s), all members can download it to compatible devices. Once downloaded, future updates to the app happen automatically.
Will the change to new Online Banking affect any Members' historical data, Payees, Passwords, or other information previously set up?
Rest assured, all your historical information will be carried over and unaffected. The change is one of design only, in look and feel, and allows for future technological upgrades. Your data is safe and secure with us, and we have taken all necessary measures to ensure the security and integrity of your information during this transition.
What changes can we expect in the future?
By transitioning our Online Banking and App to the Forge platform offered by Central1, we become one of over 200 credit unions across Canada moving to the platform. This means that we’ll benefit from economies of scale and be able to leverage open-source developments and technology enhancements as they become available, providing our credit union with access to the shared digital resources and technology of the entire credit union system.
What is Forge?
Forge is the name of our new digital platform, which the new website is built on. Forge was created in a partnership between Central1 Credit Union and other leading technology providers. As Canada’s leading digital banking and payments provider for credit unions, Central1 built the platform around how Canadians use and expect their digital banking experience to be today and tomorrow.
This digital platform will allow our credit union to deliver future expectations and needs to members.
What will happen when the update occurs?
As soon as we confirm the launch date, we will provide an update on the website. When you log into online banking, you will be greeted with the familiar sign-in screen. Once you have successfully logged in, you will see our new online banking format. That’s it! The intuitive layout will make it easy to perform daily banking and carry on as usual.
Also, on the launch date you can download our new mobile app (iOS and Android) and use your current member number and password to sign in. This exciting addition is on the new Forge platform, and we are thrilled to announce our first digital addition—Deposit Anywhere! This feature allows members to deposit a cheque remotely whenever and wherever it is convenient. As this feature uses a smartphone camera it is only available through the RevCU mobile app.
What if you can’t find the information you’re looking for?
If you are having trouble navigating the new Online Banking or any difficulties with the App, please reach out to us via email at info@revcu.com or by phone at 1-250-837-6291 OR 1-888-851-5715
How do I provide feedback on the new site?
We value your opinion and will seek feedback from our employees and members as our digital channels evolve. With your help, we’ll make them even better. Please let us know what you think by emailing info@revcu.com. Your feedback is crucial in shaping our digital banking experience.
